Refunds, Cancellations & Disputes — Elite Interiors

This policy describes how we aim to handle refunds, cancellations, and disputes for work and purchases arranged through Elite Interiors at https://eliteinteriors.co.zw or our studio, operated by Elite Interiors, with principal studio contact address at Unit 3, 51 Steven's Drive, Msasa, Harare, Zimbabwe.

Procedures may differ from Elite Furniture retail sales — see https://elitefurniture.co.zw/refunds for the furniture retail policy.

[Placeholder] Bespoke orders often involve materials ordered to your specification. Cancelling after work has started may entitle us to retain part or all of your deposit to cover costs, subject to mandatory law. Exact rules — for your lawyer to finalise.

[Placeholder] Where a refund is due, we will confirm the amount, method, and timeframe. Deposits, fabric, or custom items may be treated differently from standard retail — align with your terms of sale.

[Placeholder] If you have a concern about quality or specification, contact us promptly. We will inspect, remedy where appropriate, or negotiate a fair outcome. Escalation paths to be added by counsel.

Indicative production lead time for many bespoke orders is 3–4 weeks from order confirmation; this does not override the agreed schedule in your specific quotation.

Terms of sale: Terms of sale & website terms.

Privacy: Privacy policy.

Email: elitezim@gmail.com · Phone: +263 7 81541623